Frequently Asked Questions

When will Communications Hub AI Voice Receptionist launch?

We're putting the finishing touches on our AI Voice Receptionist system. We expect to begin onboarding waitlist members in late Q3 or early Q4 2025. Waitlist members will be contacted as soon as we're ready to start their setup process.

What happens when I join the waitlist?

When you join our waitlist, you'll receive a confirmation email with your position in line. We'll send you regular updates on our development progress, and you'll be among the first to know when we're ready to start onboarding new customers.

What are the benefits of being on the waitlist?

Waitlist members receive several exclusive benefits:

• First access when we launch
• FREE first month subscription ($49.99 value)
• Priority setup and onboarding
• Beta access to upcoming features
• Regular development updates

Can I change my mind after joining the waitlist?

Absolutely! Being on our waitlist involves no commitment. You can unsubscribe from our updates at any time, and when we contact you about getting started, you can choose whether or not to proceed.

How much does the AI Voice Receptionist cost?

Our pricing structure includes:

• One-time setup fee: $500.00 (covers agent configuration and number porting)
• Monthly subscription: $49.99/month (includes 100 minutes + phone service)
• Additional minutes: $0.25 per minute or pre-purchase 1,000 minutes for $200

What does the FREE first month for waitlist members include?

Waitlist members get their first month subscription completely free ($49.99 value). You'll still pay the one-time setup fee ($500) to cover agent configuration and number porting, plus any additional minutes beyond the included 100 minutes.

What's included in the monthly subscription?

Your monthly subscription includes:

• 100 minutes of AI voice agent calls
• Complete inbound telephone service for your business number (replaces your existing phone service - say goodbye to paying Verizon $50/month just for the telephone!)
• Call analytics and reporting
• Lead capture and qualification
• Ongoing support and updates

Can I cancel anytime?

Yes, you can cancel your subscription at any time, effective on your monthly billing boundary. You own your phone number and can port it to another carrier after canceling. Please note that unused pre-purchased minutes cannot be refunded.

What can the AI Voice Receptionist do?

Our AI Voice Receptionist can handle a wide range of tasks:

• Answer calls professionally 24/7
• Qualify leads and capture contact information
• Route important calls to your team
• Provide basic information about your business
• Handle frequently asked questions
• Take detailed messages

How does the AI know about my business?

During setup, we'll work with you to configure your AI agent with information about your business, services, hours of operation, call handling preferences, and more. The setup is very simple - all the questions are business-related, not technical, and won't take you long at all. The AI is trained specifically for your business needs.

What happens if the AI can't handle a call?

When the AI determines a call requires human attention, it can seamlessly transfer the caller to you or your team. You can configure specific scenarios where calls should always be transferred to a human.

Can I customize how the AI handles calls?

Yes! During the setup process, we'll configure your AI agent based on your specific requirements, including greeting messages, call routing rules, information to collect from callers, and transfer preferences.

Can I keep my existing phone number?

Yes! We can port your existing business phone number to our system. The porting process typically takes 2-5 business days and is included in your setup fee. We'll handle most of the technical details and walk you through exactly what you need to do to port your number.

What if I don't have a business phone number?

No problem! We will get you a new business phone number in your area code subject to availability. You'll have your number set up and ready to receive calls within 24 hours.

How long does the setup process take?

Initial setup and AI configuration typically takes 24-48 hours. If you're porting an existing number, the complete process takes 2-5 business days. The porting process, once started, is entirely in the hands of your existing carrier and completely out of our and your control. We'll keep you updated throughout the entire process.

What happens if there's a technical issue?

We provide technical support to ensure your AI receptionist is always working properly. If any issues arise, our team will resolve them quickly and keep you informed.

How can I contact support?

We offer multiple ways to get help:

• Email: support@the-communications-hub.com
• Sales questions: sales@the-communications-hub.com
• Billing questions: billing@the-communications-hub.com
• Response time: Within 24 hours (usually much faster!)

Is my data secure and private?

Yes, we take data security and privacy very seriously and we follow industry best practices for data protection. You can review our full privacy policy here.

Can I see the AI in action before signing up?

Absolutely! You can experience our AI technology by calling Drug Logic at 703-821-3200 (this is their real business phone number, but feel free to call it). You can also try the Communications Hub AI at 571-773-0200. These give you real-world examples of how our AI handles business calls.