Privacy Policy

1. Introduction

Communications Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communications management platform and related services.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company/organization information
• Phone numbers and contact details
• Profile information and preferences

Communication Data

As part of our communication services, we process:

• Call records, recordings, and metadata
• SMS and fax communications
• Contact information of your customers
• Communication preferences and settings

Usage Information

We automatically collect information about your use of our platform:

• Log data and platform usage statistics
• IP addresses and device information
• Browser information and preferences
• Feature usage and performance data

3. How We Use Your Information

We use your information to:

• Provide and maintain our communication services
• Process and route calls, SMS, and fax communications
• Manage your account and provide customer support
• Generate analytics and usage reports
• Improve our platform and develop new features
• Send service notifications and updates
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Telecommunication Partners: We share necessary information with telecom providers to deliver communication services
• Service Providers: Third-party vendors who provide infrastructure, analytics, and support services
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Organization Members: Within your organization as configured in your account settings
• With Consent: When you explicitly authorize sharing

5. Data Security

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and monitoring
• Secure data centers with physical security measures
• Employee training on data protection practices

6. Data Retention

We retain your information according to the following schedule:

• Account Data: For the duration of your account plus 30 days
• Call Recordings: As configured in your account settings (up to 7 years)
• Communication Logs: Up to 2 years for service delivery and support
• Billing Records: As required by law and accounting standards

7. Your Rights and Controls

You have the following rights regarding your data:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in portable formats
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

Contact us at privacy@communications-hub.com to exercise these rights.

8. International Data Transfers

Our services may involve data transfers to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant regulatory bodies
• Certification schemes and codes of conduct

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Platform functionality and user preferences
• Analytics and performance monitoring (via Vercel Analytics)
• Security and fraud prevention

10. Compliance and Regulations

Our platform complies with relevant regulations including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Telephone Consumer Protection Act (TCPA)
• Health Insurance Portability and Accountability Act (HIPAA) where applicable

11. Future Billing and Payment Features

We may introduce billing and payment features in the future to process subscription payments and usage-based charges for our communication services.

When we implement billing features, we will update this Privacy Policy to include:

• How payment information is collected and processed
• Third-party payment processors we work with
• Security measures for financial data protection
• Billing data retention and usage practices
• Your rights regarding payment information

We will notify all users before implementing any billing features and provide updated privacy terms for review and acceptance.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes through:

• Email notifications to account holders
• In-app notifications within the platform
• Updates posted on our website

13. Contact Information

For privacy-related questions or concerns, contact us: